As part of a natural process of collaboration, conflict is evitable when working and with different priority groups and individuals, internally and externally, to an orgnization, agency, and/or institution. The ability to manage and address conflict within working relationships, as well as understanding interpersonal dynamics, serves to enhance leadership awareness and management skills. In continuation from the previous course of Stakeholder Engagement, participants in this course will learn about change management and how to address and manage conflict and resistance when working with stakeholders.
Change Management Conflict Handling Modes and Skills
By the end of the lesson, participants will be able to:
Change Management Case Study
By the end of the lesson, participants will be able to:
Change Management Critical Success Factors
By the end of the lesson, participants will be able to:
This training series was funded by CDC Cooperative Agreement No: 1 NU38OT000297-03-00. The contents of this training are solely the responsibility of the authors and do not necessarily represent the official views of CDC.
Competencies: